Refund Policy

Refund and Cancellation Policy
 

Once a registration is submitted, the registrant or company/business booking the course and registering the participant is responsible for the full course fee.

Registration fees will be refunded or waived, provided K. & L. Health Care Consultants Inc. is given more than FIVE (5) full business days of notice prior to the class date, subject to a $25.00 administration fee.

No refunds will be issued or course fees waived with less than FIVE (5) business days of notice. Exceptions may be made for extenuating circumstances (less administration fee of $25.00).

A participant may transfer ONE (1) time only to another regularly scheduled class without penalty. Requests to transfer are subject to approval by K. & L. Health Care Consultants Inc.    No refunds will be issued after a transfer is made.

 No refunds will be issued or course fees waived or transfers will be issued to participants that fail to show up for the class. Participants are required to attend the entire class, and participation is mandatory.  No refund will be given or course fees waived or will a course be rescheduled for a participant who does not pass the course. 

Late arrivals to class may not be admitted and the registration fee will be forfeited. 

To cancel or transfer to another class, the registrant must contact K. & L. Health Care Consultants Inc. during normal business hours BEFORE the class date.
Tel: 519-787-2506  or Cell:  519-400-1151 or  email:  kl-health@cogeco.ca
 Business office hours are 9:00 a.m. – 5:00 p.m. Monday through Friday.

 K. & L. Health Care Consultants Inc. reserves the right to cancel or re-schedule a course in the case of an emergency, or instructor illness.  In such an event, participants may choose either a full refund, or attend a course on another date mutually agreed upon.

 K. & L. Health Care Consultants Inc. may cancel a course if less than six (8) participants are enrolled.

 K. & L. Health Care Consultants Inc.  will always endeavour to notify participants of any cancellations at least 48 hours in advance, and registrants will receive a full refund.

Duplicate Course Certification Cards
If a participant has lost his/her certification card and would like to request a duplicate, send an e-mail with their full name, address, phone number, the name of course, course date, course location, company or business name, if applicable to: kl-health@cogeco.ca 

Duplicate cards are not issued for classes in which certification has expired. The fee for issuing a duplicate card is $10.00 per card plus applicable taxes.